FAQ

We offer worldwide shipping! If you have requested a country which doesn't seem to appear at the checkout, please contact us.

All footwear is prepared, hand painted and sealed with professional products specific for leather goods. The paintwork is waterproof and scratch proof once all stages of production are complete. To learn more on how to look after your footwear and ensure the paintwork is not damaged over time, please see to our aftercare information on the product pages.

Unfortunately, we have a no returns policy with all footwear being hand painted to the customers specific requirements.

Please take care when placing an order and make sure all of the options have been selected accurately.

Please allow up to 25 working days for orders from our store.

For custom orders you will be given a timeframe once the mock up is complete. This is usually between 25-40 working days.

You can create your own custom footwear with one of our artists today! Contact us to get started.

Unfortunately, with our strict no returns policy with our product being make to order and specific to the customers needs, we would not be able to offer any form of exchange.

Please ensure you carefully check that your order is the correct size.

Please note, we will only consider cancellations if the query is raised within 24 hours of purchase.

Yes, all footwear is 100% genuine and is sourced directly from Nike or it's partnered retailers.

If you have any further questions, please feel free to contact us at - sales@jrdclothing.com